Refund Policy
This policy covers everything you can pay for on mymoira.com — the Pro subscription (monthly or annual) and single-issue unlocks. It sits alongside our Terms of Service and Privacy Policy.
1. First payment — full refund within 14 days
If you change your mind about a first payment, email [email protected] within 14 days and we will refund it in full. This covers the first month or year of a Pro subscription, and a single-issue unlock.
2. Renewals
Renewal payments after the first one are non-refundable, except where the law requires it. Your next renewal date is always shown in Settings → Subscription. Cancel there before that date and you will not be charged again; you keep Pro access until the end of the period you already paid for.
3. When something we built does not work
This part has no time limit. If a verdict will not generate, an unlock stays locked after you paid, or an outage keeps you from using what you bought, tell us and we will fix it or refund it — your choice.
4. How to ask
Email [email protected] from the address on your account, and tell us which payment you would like refunded. Refunds go back to the original payment method, usually within 5–10 business days.
5. Contact
Questions about a refund? Email [email protected].